Frequently Asked Questions-
- How do I return or exchange an item?
Please view our returns page to learn about our process and policies.
- I’m having problems with my memory. How do I use the Ramjet lifetime warranty?
Please contact us with your invoice/order number at 1-800-831-4569 and one of our support technicians will be more then happy to assist you.
- How do I track my order?
Once your order has been shipped, you will receive a confirmation e-mail that contains your tracking information. The number contained, can then be checked via UPS or the US Postal Service's website. You can read more about tracking on our tracking support page here.
- Does upgrading my memory void my manufacturer’s warranty?
Upgrading the memory in your machine does not void your warranty.
- Does upgrading my hard drive void my manufacturer’s warranty?
Upgrading the hard drive on you machine may void the warranty on certain machines (certain versions of the iMac, as an example.)
- How do I install my new memory or hard drive?
For memory, you can view our installation guides here. Hard drive installation can vary wildly from machine to machine and hard drives are useable across a large array of personal computers. Please consult your owner’s manual for specifics on your machine.
- Ramjet says my Mac can be upgraded higher than what Apple says. Why?
The technical documents that Apple writes for their machines are codified early in the machines development. Memory technology is constantly advancing; many times, modules come out that are compatible with various machines but are not mentioned in the Apple documentation. Apple rarely changes their documentation, even when they are fully aware of the discrepancy.
- How do I find my Model ID?
View our walk through here for help finding your Model ID.
- How do I know what kind of memory my machine takes? How do I find out how much memory is currently in my machine?
Click on the "Apple Menu" in the upper left hand corner of your screen. Select "About This Mac," and the current amount of memory and it's speed/type should be visible.
- How do I find out how many memory slots my machine has?
Depending on which version of the OS you are using the process will vary slightly. In OS versions prior to Lion (10.7.x), you will need to navigate to your "System Profiler." Clicking on your "Apple Menu" in the upper left hand corner of your screen. Highlight "About This Mac," then click on "More Info." This will pull up your "System Profiler," and by default you should see your "Hardware Overview." On the left hand pane of the window that is now open, there is a menu. Under "Hardware" there is an option called "Memory." Highlight "Memory" and the right hand pane will show the number of slots and whether the slots are occupied or empty.
If you are running OS Lion or greater (10.7.x ), click on the "Apple Menu" >> "About This Mac" >> "More Info" >> then the Memory Tab in the top left. This will show the number of slots and whether the slots are occupied or empty.
- My Mac says I have 1067Mhz RAM– is this different from 1066Mhz RAM?
No, it is not. The "true" speed of the RAM in Mhz is 1066.66666 (repeating.) The OS truncates this and rounds up to 1067, while most providers reference it with out rounding up.
- My Mac Pro runs best with a tri-channel configuration. Should I fill up all four/eight slots anyway?
It is correct that the tri-channel configuration is the optimal setup for some revisions of the Mac Pro. However, whether that configuration will suit your needs is dependent entirely on your usage of the machine and the capacity of the modules in question. If you are using 1 or 2 GB modules, there may well be tiers where the tri-channel configuration will be superior to filling all the slots. When talking about larger modules, however, this becomes more complex. The gain in efficiency from certain tri-channel configurations can be outperformed by the addition of larger modules to the set. There are situations where adding 4, 8, or 16 GBs will outperform any gain in efficiency (example: if your application needs 16GBs of memory to perform effectively, no configuration of 12GBs, even an optimum one, will run better then 16GBs.)
- How much memory do I need?
This is dependent on use, personal experience, and can vary from user to user. If you need help determining what your computer needs, give us a call and speak with one of our memory technicians at 1-800-831-4569.
- How can I do a data transfer onto my new hard drive?
The Apple OS has a built in application that facilitates the transfer of data from one hard drive to another. Depending upon the drive in question, it may need to be formatted and OS installation initiated before the data can be transferred. But this is an automated process from that point forward.
In PCs, the process can be a bit more complex. Generally some sort of cloning software will be necessary to transfer data from one hard drive to the other.
- Can I install memory in my MacBook Pro with Retina display?
The memory in the MacBook Pro with Retina display is soldered directly to the logic board. Currently at this time there is no way to upgrade the memory.
- Is your memory Apple certified?
Apple does not certify memory, nor do they manufacture their own memory. The memory they provide is from established memory manufacturers such as Hynix, Micron, Samsung, Nanya, and Elpida. Ramjet uses the same manufacturers as Apple, and the memory must meet or exceed the specifications that Apple has set.
- Do you sell Apple memory?
No. Only Apple can sell Apple-branded memory. Ramjet uses the same manufacturers as Apple, and the memory must meet or exceed the specifications that Apple has set.
- Why does my machine seem to boot slower now that I have increased the RAM in it?
A feature of Apple computers is, upon boot-up, the machine runs a very quick hardware test. This is meant to help prevent data loss due to component failure/instability. One of the components tested are the RAM modules. So a larger amount RAM will understandably take longer to test, hence the increase in boot up time.
- When I plug in or install my hard drive/external drive, it is not showing on my desktop. Is the drive bad?
First, it is important to make sure the drive has been properly formatted (this can be done in the "Disk Utility" application in Apple OS.) Generally there will be a warning to inform you that you need to "Initialize" the drive in question. If you are certain that the drive has been properly formatted/installed/powered up, then the issue could be there have been recent changes in Apple's OS which, by default, may not show the new drive on the desktop. This can be checked and/or enabled on your "Finder" bar. On your "Finder" bar, click on "Finder" and go to "Preferences." Under the "General" tab, you should check to see that under "Show these items on the desktop," the check box next to "Hard disks" and/or "External disks" is checked. If these steps do not solve your issue, please contact us for further technical support at 1-800-831-4569.
- How do I recycle my old battery or old machine?
Contact any of these local resources to recycle your old battery or an old machine:
www.Call2Recycle.org / 1-800-8-Battery
www. Earth911.com / 1-800-Cleanup
Ramjet can also recycle old batteries only. If you would like us to recycle the battery for you, please ship it to:
RAMJET Battery Recycling Program
3001 Research Road Suite D2
Champaign, Illinois 61822
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